Customer Services by phone – reducing the frustration

Customer Services by phone – reducing the frustration

Dec 17, 2016 Uncategorized by colinalb

Solving some common frustrations when calling call centres

This is what goes through our minds before we pick up the phone to customer services:

  • I don’t know if I am going to get through to someone who can help me
  • I don’t know if the ultimate person is available – what are there opening hours
  • I may have to repeat my request and personal id information
  • I don’t know what information I will need to provide
  • There is no map of the options to look at before I call
  • I don’t know how much I will be charged for the call
  • I don’t know if I can skip the prompts and press the digit for the next option

Back to that old mantra of time is the one non-renewable resource: why do we all have to waste time when calling corporate call centres? I set about trying to solve some of the these problems, and found that the last three might be possible

Take a look: visit Callnav.com for information about customer services numbers in the USA and Callnav.co.uk for information about customer services numbers in the UK